urdms | Terms of Service

urdms is an Instagram lead scraping and outreach automation platform operated by Lachlan Wainwright, an Australian sole trader (ABN 76 496 190 334), based in Queensland, Australia ("we", "us", "our").

By creating an account or using urdms, you agree to these Terms of Service. If you do not agree, do not use the platform.

You must be at least 18 years old to use urdms. By using the platform, you confirm that you meet this requirement and that you have the legal capacity to enter into a binding agreement.

You may create an account and start a 3-day free trial by adding a valid payment method. You are responsible for maintaining the confidentiality of your account credentials and must not share your account with any third party.

You are responsible for all activity that occurs under your account. If you suspect unauthorised access, email us at lachie@urdms.com immediately.

You agree to use urdms only for lawful purposes and in accordance with these Terms. You must not:

• Send spam, unsolicited bulk messages, or communications that violate applicable law
• Use the platform in any way that violates Instagram's Terms of Use or Community Guidelines
• Attempt to reverse engineer, scrape, or copy any part of the urdms platform
• Use the platform to harass, threaten, or harm any individual
• Upload false, misleading, or fraudulent content

urdms allows you to connect your Instagram account by providing your session ID. By doing so, you acknowledge that automated DM outreach may violate Instagram's Terms of Use and may result in your account being restricted or banned. urdms is not responsible for any consequences to your Instagram account.

urdms scrapes publicly available Instagram profile data to identify potential leads. You agree that you will use this data only for lawful outreach purposes and in compliance with all applicable privacy laws, including the Australian Privacy Act 1988.

On paid plans, Messages shows Instagram conversations linked to people in your CRM (including leads you contacted through urdms). urdms may process message events for that purpose. Conversations with people who are not in your CRM are treated as personal and are not stored in your urdms workspace. Trial accounts do not have Messages access.

You are responsible for how you use Messages and for complying with Instagram's rules and applicable privacy laws when messaging other people.

New accounts receive a 3-day Pro trial. A payment method is required at signup; you are not charged until the trial ends. After the trial, your Pro subscription renews at the price shown at checkout (currently $79/mo USD) unless you cancel before the trial ends. You may upgrade to Scale before or after the trial.

Cancel anytime from Settings → Manage subscription & billing (Stripe Customer Portal). Cancelling before the trial ends prevents the first charge.

urdms may charge fees for access to the platform. Current pricing and plan details are shown on our website and in the app before you are charged. Paid plan prices are listed in US dollars (USD) unless otherwise stated.

Subscriptions renew monthly until cancelled. You may cancel at any time from Settings → Manage subscription & billing (Stripe Customer Portal). Cancellation stops future charges; access continues until the end of the current billing period unless we state otherwise at checkout.

Refunds are handled on a case-by-case basis. Email lachie@urdms.com if you believe you were charged in error. Nothing in these Terms limits your rights under the Australian Consumer Law where applicable.

We offer a client guarantee on active paid Scale subscriptions only. The free trial and the Pro plan are not eligible.

Promise. If you do not close at least one paying Client from outreach run through urdms within your Guarantee Period (defined below), you may request a refund of your most recent subscription payment for that eligible plan.

Guarantee Period. The Guarantee Period is 30 consecutive days of eligible paid use. It starts on the date of your first Qualifying Activity on that Scale subscription after the free trial ends. Qualifying Activity means the earlier of:

• your first completed audience run that returns leads on that paid plan, or
• your first outbound DM sent through urdms Dispatch on that paid plan.

The Guarantee Period does not start when you only create an account, subscribe, or sit idle. Buying Scale and waiting until the end of a calendar month before collecting leads or sending does not restart or delay the period once Qualifying Activity begins. If you never complete a Qualifying Activity, you are not eligible to claim.

Good-faith use. During the Guarantee Period you must use urdms in good faith to run a legitimate outbound campaign on an eligible plan. That includes collecting leads and sending outreach through the platform (not a token send after long inactivity solely to manufacture a claim). We may verify audience runs, send counts, account activity, and related records in our systems.

"Client" means at least one customer who pays you for your product or service and whose relationship started from leads contacted through urdms on your eligible Scale subscription.

To claim, email lachie@urdms.com within a reasonable time after the Guarantee Period ends and include:

• Your account email and plan (Scale)
• When your first Qualifying Activity occurred and that 30 days have elapsed without a Client
• A brief summary of your offer, audience, and follow-up process

The guarantee does not apply if your account was suspended for policy violations, if outreach was clearly low-quality, spam, or non-compliant with Instagram or these Terms, or if you did not use the platform in good faith. We will respond to valid claims within a reasonable time. Approved claims are limited to a refund of your most recent subscription payment for the eligible plan (not prior periods or third-party costs).

This guarantee is in addition to your rights under the Australian Consumer Law where they apply. Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded.

urdms is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of the platform.

To the maximum extent permitted by Australian law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of urdms.

We may suspend or terminate your access to urdms at any time if we reasonably believe you have violated these Terms. You may terminate your account at any time through the Settings page.

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.

If you have any questions about these Terms, email lachie@urdms.com or use the contact form on our website.

Lachlan Wainwright
Queensland, Australia
Email: lachie@urdms.com